At PremiumPetsFood.com, we prioritize exceptional customer service to ensure your satisfaction. If you require assistance or information about any product, feel free to reach out to our dedicated customer care team. We’re here to help you with order tracking, account updates, password resets, returns, and more.
Contact Us
- Email: customer-care@premiumpetsfood.com
- Mail: Customer Service PremiumPetsFood.com 395 Oakhill Rd, Suite #210 Mountain Top, PA 18707
Customer Care Service Hours
- Monday – Friday: 8am ET – 6pm ET
- Saturday: Closed
- Sunday: Closed
Automated Order Status
- Available 24/7
Sales Center Service Hours
- Monday – Friday: 8am ET – 6pm ET
- Saturday: 8:30am ET – 5pm ET
- Sunday: Closed
Tracking Your Order
Have you placed an order and want to know its status? Check your order online. If you’re not a registered PremiumPetsFood.com user, all you need is your email address and order number.
Check Order Status
Where We Ship
Products ordered on PremiumPetsFood.com can be shipped to the 48 contiguous United States, Canada, APO/FPO addresses, Alaska, Hawaii, the Virgin Islands, Puerto Rico, and Guam. Delivery option restrictions by location apply.
Returning Products From Your Online Order
To return an item(s), follow the instructions on the Packing List included with your order.
For a complete review of our return policy, view our Online Return Policy.
Your Account
If you need to revise your profile, change your password, or view order history, sign in to your account. Not a registered user? Take a moment to register with PremiumPetsFood.com for faster online checkouts, sign up for newsletters, and more.
Promotional Exclusions
Promotional shipping offers cannot be applied to orders being shipped via Air (Next Day or Second Day). All offers are while supplies last and may not be applied to any other promotional offers or discounts, applied to previous orders, or to Business to Business orders.
Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping & handling charges, processing fees, and the purchase of gift certificates. Some products, including clippers, clipper blades, and others, are excluded from promotional discounts. Prices are subject to change without notice due to market changes or circumstances beyond our control. We are not responsible for any typographical errors.
Website Accessibility
PremiumPetsFood.com is committed to website accessibility. We strive to comply with the accessibility guidelines in WCAG 2.0 AA. If the format of any material on our web pages interferes with your ability to access the information, please contact us for assistance or to share your questions and comments about our website’s accessibility.
Please communicate with us in the English language for prompt assistance.